Privacy Policy

Altitude Counselling is a counselling and psychotherapy practice at Level 1, 110 Remuera Road, Remuera, Auckland 1050, run by Mohan Herath. We are the agency responsible for the personal information described here under the Privacy Act 2020.

When you use the enquiry form on this site we collect the name, email address, phone number and message you choose to give us. If you become a client, the clinical information we hold about you (session notes, goal plans and correspondence) is covered by our Client Services Agreement, which you receive before your first session.

Enquiry details are used only to respond to you and, if you go ahead, to arrange your first appointment. We do not use them for marketing and we do not sell or share them with anyone else.

An enquiry sent through this site is delivered to us as an email; it is not stored on the website. Enquiry emails are kept for as long as is reasonably needed to respond and to arrange care, then deleted. Clinical records are stored in a secure cloud-based system and in lockable cupboards on our premises, with access restricted to authorised personnel, as set out in the Client Services Agreement.

This site does not use advertising cookies or third-party analytics. The only technical cookies are those set by our hosting provider to keep the site secure and available.

You may ask to see the personal information we hold about you and to have it corrected. Email mohan@altitude.org.nz or write to us at the address above and we will respond within 20 working days. If you are not satisfied with how we have handled your information you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

If this policy changes, the new version will be published here with an updated date.